These general terms and conditions of sale define the conditions and rules for the sale of electronic visas. Our website is not an official immigration services website.
We offer assistance for all administrative procedures related to a stay or transit in a foreign country. Our invoiced prices cover all immigration service taxes, all management, administration, archiving and transmission fees by email of electronic visas.
We offer all our clients a customer service by phone, chat and email every day from 08:00 to 22:00 to provide assistance in all the procedures for obtaining electronic visas.
In case of loss of their electronic visa, our clients can request a copy which will be immediately sent to them by email.
Internet users always have the option to order their electronic visa directly on official immigration websites at the current rates. In this case, internet users waive all of our assistance and support services.
Any use of the website and any order of an electronic visa implies full knowledge of our general terms and conditions of sale and commits internet users and clients to accept and comply with the terms and conditions.
The prices of electronic e-Visas for sale may be changed at any time based on the evolution of government tariffs.
Orders will be invoiced based on the rate in effect at the time of order validation.
On our website, selling prices are indicated including all taxes.
The payment for e-visa is made online using a valid credit card on the website at the time of ordering at the end of the form.
The transaction will be charged at the time of payment, which confirms the order.
If the payment by credit card is opposed, the ordered e-Visa will not be delivered.
The customer acknowledges that the communication of information regarding their credit card constitutes authorization for payment to our company for the total amount of the order.
For all online purchases, the user has a legal withdrawal period to cancel their order without having to justify their reasons, starting from the receipt of the order.
The right of withdrawal does not apply to immaterial subscription services that are fully executed before the end of the withdrawal period and whose execution has started after the express prior agreement of the user and express waiver of their right of withdrawal.
By accepting the general terms and conditions of sale, the user expressly agrees to receive the ordered e-Visa before the end of their withdrawal period, definitively waives their right of withdrawal, accepts that their request will be processed without delay, and agrees to receive their e-Visa as soon as possible.
In the case of electronic e-Visas, orders are processed upon receipt as quickly as possible, in order to expedite the receipt of the final electronic e-Visa.
Therefore, it is impossible to refund an electronic e-Visa request once it has been received and processed by our production service.
The fees for the electronic e-Visa request are non-refundable.
If an e-Visa already exists in duplicate, in the case of a previous request on another platform, it will not be possible to refund it.
Only non-processed electronic e-Visas, incomplete files, refund requests prior to processing, or ineligible clients identified by our customer service will be refunded, with the exception of €40 processing and handling fees.
In the event of the refusal of the electronic e-Visa by the destination country's government services, for any reason whatsoever, no refund will be granted.
By purchasing electronic e-Visa services on our website, the user must accept all the terms of our general sales conditions before validating their payment.
The express acceptance of our general sales conditions before payment, the approval of all the information provided on the forms of our site constitutes a waiver of the right to a refund and withdrawal from the payment validation phase.
If a significant error is made in your initial request, we will resubmit the request on your behalf at no additional cost, but no refund will be issued.
By accepting these general sales conditions, the user confirms having read and understood all the terms and declares on their honor that all information provided is sincere and truthful.
The user declares that all information provided during the ordering of their electronic e-Visa is accurate and in compliance with the law of their country.
It is reminded that any false declaration may lead to a ban on staying in the foreign territory and blocking at the borders upon entry into the territory.
The contract is concluded at the moment the internet user validates, confirms, and pays for their order on the website, in accordance with the legal provisions for the conclusion of online contracts.
At the time of online payment, the details of all order information are displayed on the payment validation screen.
The internet user may correct their order at any time before making payment.
Contracts are archived for a period of 5 years, and any customer can access their contract by simply requesting it via email from the customer service, at the email address provided on the contact page of our website, or from their invoice.
The electronic e-Visa services offered are intended to assist internet users in all their travel preparation procedures. Our liability cannot be engaged in the event of non-compliance by the customer with the legislation of the country for which the e-Visa is issued.
Our liability can in no case be engaged for all inconveniences or damages related to the use of the Internet network, external intrusion, service interruption, or the presence of computer viruses.
By express agreement between the parties, these General Terms and Conditions of Sale are governed by and subject to the law of the United Arab Emirates.
In the event of a dispute regarding an order, the parties will first seek an amicable agreement or use a mediation or conventional conciliation procedure.
We are aware of the importance of protecting and respecting the privacy of our customers.
We also inform you of the rights you have over your data.
By using our site, users agree to the collection, use, and retention of the data used in our order forms.
Please note that we only collect data necessary for the proper processing of your order.
When you use our platforms, you provide us with information, including personal information, when you fill out our order forms.
Every time our customers connect, we automatically collect information about the devices used, such as IP address, login data, types and versions of internet browsers used, types and versions of browser plugins, operating systems, and platforms.
Your personal data is stored for a maximum period of 5 years after the date of your last order.
Financial data is kept in accordance with applicable tax and accounting laws.
We are committed not to sell or share your data with third parties unless required by law, if required for any legal proceedings, to prove or protect our legal rights.
If your account has been suspended or blocked, we will retain your data for up to 5 years from the date of suspension to prevent attempts to circumvent the rules for using our websites.
We use your collected personal data to process your orders under the best conditions, send you information, order confirmations, and invoices by email or SMS, collect your payment, verify the information contained in your passport or any other document we may have collected during your order.
When you use our services, some of your personal information will be transmitted to the immigration services of the countries you wish to visit.
We will only share your data with third parties in the context of credit card payments.
We are committed to protecting your personal data and using it in accordance with applicable laws and regulations.
We store your personal data within the European Union.
However, it is possible that the data we collect when you use our Platforms may be transferred to other countries, some of which may have data protection laws that are less protective than those in the country where you live.
This is particularly the case for data transmitted to our subcontractors located outside of the European Union, including in the United States.
You have the right to obtain a copy of the personal data we hold about you. Before responding to your request, we may verify your identity and ask you to provide additional information to respond to your request.
We will endeavor to respond to your request within a reasonable time and, in any event, within the time limits set by law.
You can also modify or delete this information by contacting us directly by email. Please note that we may retain certain information about you when required by law or when we have a legitimate reason to do so.
KEY2702 – FZCO
World Trade Center
Floor 25 - HD 79
DWTCA - UAE
Company registration number L-1509 - UAE
The site is hosted by comapny OVH SAS
Address : 2 rue Kellermann - 59100 Roubaix - France